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CHALKLINE

Terms of use

The basis on which customers and tradespeople use Chalkline during the pilot.

Working draft — not yet legally reviewed

This page describes how Chalkline works today, during a free pilot. It has not yet been reviewed by a solicitor, and the details of the business that operates Chalkline are still to be added. It will be replaced by a reviewed version before Chalkline opens to the general public.

1. Who we are

Chalkline is operated by [legal name and address of the operator — to be confirmed] (“Chalkline”, “we”).

2. What Chalkline is

Chalkline is an online service that introduces people who want work done (“customers”) to independent tradespeople and trade businesses (“businesses”). We provide profiles, a way to post a job, messaging, quotations and reviews.

We are not a party to any agreement between a customer and a business. We do not carry out, supervise or guarantee any work, we do not handle payments between customers and businesses, and we do not act as agent for either.

3. The pilot

Chalkline is in a pilot. It is free for customers and for businesses. Features may change, and the service may be unavailable from time to time.

4. Your account

You must give accurate information, keep your sign-in details safe, and be at least 18. One account may be used both as a customer and to run a business profile.

5. Customers

  • Describe your job honestly and post only genuine requests.
  • You decide which businesses you deal with and when to share your contact details.
  • Selecting a quote records your intention to proceed with that business. The agreement for the work is between you and them.

6. Businesses

  • Everything on your profile must be accurate and yours to publish, including photographs.
  • You must hold any qualification, registration or insurance the law requires for work you take on.
  • Quotations are yours. You are responsible for their content and for honouring them.
  • You must not offer incentives for reviews or try to have genuine reviews removed.

7. Content and conduct

You must not post anything unlawful, abusive, misleading or infringing, use Chalkline to send spam, collect other users’ data, or try to get round its security. We may remove content and restrict or suspend accounts that break these terms, following the process in complaints and appeals.

8. Checks and reviews

Badges and reviews mean only what trust and verification and the reviews policy say they mean. They are not guarantees.

9. Our responsibility to you

[liability wording, to be drafted by a solicitor. Nothing in these terms will exclude liability that cannot lawfully be excluded, or affect a consumer’s statutory rights — to be confirmed]

10. Ending your use

You can stop using Chalkline and ask for your account to be deleted at any time from your account settings.

11. Changes and governing law

We will tell you about significant changes to these terms. [governing law and jurisdiction — to be confirmed]